Information

1) What are the opening days and hours of the Biennale Architettura?
Giardini and Arsenale: from 20 May to 30 September, 11 am - 7 pm (last admission 6:45 pm); from 1 October to 26 November, 10 am – 6 pm (last admission 5:45 pm)

Arsenale venue only, through 30 September: on Fridays and Saturdays extended hours through 8 pm (last admission 7:45 pm).

The exhibition is closed on Mondays, except 22 May, 14 August, 4 September, 16 October, 30 October and 20 November 2023.

In no case are visitors allowed to remain in the exhibition after closing time, we therefore invite you to plan how much time you want to dedicate to your visit, taking into consideration the type of ticket/accreditation you have purchased.

2) How many entrance gates are there to the Exhibition venues and where are they?
There are four entrance gates to the exhibition venues: the entrances to the Giardini from Viale Trento 1260 and from Sant’Elena (Viale IV novembre); the entrances to the Arsenale venue from Campo della Tana 2169/F and from Ponte dei Pensieri bridge (Salizada Streta).

Giardini venue:

Viale Trento 1260

Sant’Elena (Viale IV novembre)

Arsenale venue:

Campo della Tana 2169/F

Ponte dei Pensieri (Salizada Streta)

1) Where can I buy the admission tickets for the Biennale Architettura?
Tickets may be purchased online on the Biennale website > Tickets.

At the Infopoints in the exhibition venues (Giardini in Viale Trento and Arsenale in Campo della Tana) there is a courtesy service for visitors that offers assistance for the purchase of admission tickets and scheduled guided tours. Some types of tickets, such as the discount tickets for visitors with a certified disability and the complimentary tickets for the adults accompanying them may be collected at the Infopoints in the exhibition venues. Accreditation for residents in the City of Venice may be purchased by sending an email applying for it to booking@labiennale.org attaching a document that proves your resident status, or at the Infopoints in the exhibition venues upon presentation of an Identity Card.

2) I am a student/architect, can I get educational credits?
Before purchasing your ticket, contact your University/Professional Association about their policies in the matter, and instructions on how to proceed.

3) Can I buy the discounted tickets online?
All tickets, both full price and discount tickets, must be purchased online. However certain types of discount tickets, for example those reserved for visitors with a certified disability, are available exclusively at the Infopoints located at the exhibition venues (Giardini in Viale Trento and Arsenale in Campo della Tana).
Always remember to bring a document proving you are entitled to the discount on the day of your visit, as you will be required to display it along with your ticket at the entrance gates to the exhibition.

4) To purchase the € 16 discounted ticket, do you have to be a student and under 26?
The € 16 ticket may be purchased by all students independently of their age and by anyone aged 26 and under, even those who are no longer students. Remember however to bring a document proving you are entitled to the discount on the day of your visit, as you will be required to display it along with your ticket at the entrance to the exhibition.

5) Can you purchase the student discounted ticket using the 18 app bonus?
Yes, you can download your voucher using the 18 app platform, from the “Cultural Events” section. To use your downloaded voucher, just select the type of ticket you need and proceed with the purchase online. The voucher code must be entered only on the last screen of the payment process, by selecting the option Bonus Cultura-18 app.
Each student may use the voucher generated by the app to purchase his own admission ticket only. The ticket will therefore be strictly personal and associated to the name of one individual student.

6) Can you purchase the admission ticket using the teachers’ bonus?
The ticket cannot be purchased using the teachers’ bonus because La Biennale di Venezia is not among the qualified institutions.
Free guided tours are available for teachers upon reservation (teacher preview) to illustrate the various educational opportunities organized for schools: https://www.labiennale.org/en/biennale-educational
A discount ticket is furthermore available for teachers accompanying their students to the exhibition.

7) Does the ticket also include admission to the collateral events and the pavilions located around the city?
The ticket includes only the venues of the Giardini and the Arsenale. Most Collateral Events have free admission, except for some that might require an admission ticket.

8) For the combined Architecture + Dance / Music / Theatre ticket, do you have to visit the Exhibition on the same day as the performance?
The visit to the Exhibition can take place at different times, and not necessarily on the same day as the performance, except for special events that will be specifically announced.

9) I have an Architecture ticket, can I buy a discount ticket for a Dance/Music/Theatre performance?
Yes, you may buy one by presenting your Exhibition ticket directly at the Infopoints located in the Exhibition venues (Giardini in Viale Trento and Arsenale in Campo della Tana).

10) I have a certified disability. What price am I entitled to?
People with a certified invalidity can purchase discount tickets at the Infopoints located at the exhibition venues (Giardini in Viale Trento and Arsenale in Campo della Tana), by presenting the relative certification. Adults accompanying people with a certified invalidity are entitled to free complimentary admission and can collect their tickets at the Infopoints located in the exhibition venues.

11) How do you get the free tickets for children ages 0-6?
The free ticket for children can be downloaded in digital format from the online ticket office in combination with the purchase of a Full price, Resident or Over 65 ticket, by selecting the “complimentary children’s” ticket. For each free children’s ticket, 1 adult ticket must be purchased. If the accompanying adult is entitled to a different type of discount, or accompanies more than one child, or already has an admission ticket, the children’s free ticket may be requested directly at the Infopoints located at the exhibition venues (Giardini in Viale Trento e Arsenale in Campo della Tana).

12) I have children older than 6, what type of ticket must I purchase for them?
Children from the age of 7 and up are entitled to a discounted student/under 26 ticket.

13) Can I visit the two venues of the Exhibition on different days?
Yes, all the tickets guarantee admission to both venues of the Exhibition, one time for each venue, on the same day or on different days. The days you visit each venue do not necessarily need to be consecutive. The ticket does not allow you to enter and leave each venue more than once.
Only the 3-day ticket, the one-week ticket and the accreditation allow multiple admissions to each exhibition venue. For the admission policies for multiple-access tickets and accreditations, please read the description of these types of tickets carefully before purchasing.

1) Do I have to choose a date for my visit?
You do not need to reserve a date for admission, just purchase the ticket and come to the entrance gates of the Exhibition on any day it is open.

2) Is the ticket strictly personal?
It’s not necessary to add the name of the person who will use the ticket, just purchase the ticket and come to Exhibition gates. For tax purposes the ticket shows the name of the buyer, but this is not binding.
Accreditation on the other hand is strictly personal, therefore the purchasing procedure will ask for the name and surname of the person who will actually use it.

3) Can the name on the accreditation be changed?
If the accreditation has never been used, you can request that the name be changed by going to the Infopoints located at the Exhibition venues (Giardini in Viale Trento and Arsenale in Campo della Tana), and presenting an authorization form signed by the original accreditation-holder if he/she is not present. If the accreditation has already been used, the name cannot be changed.

4) I am unable to purchase the ticket online, the screen goes blank when I confirm the purchase. Why?
This is usually a problem with the browser you are using, just change browser and that will solve the problem.

5) I received an email confirming the purchase. How can I print the tickets?
The tickets purchased online may be found at the following link: www.vivaticket.it/ita/help/visualizza_ricevuta. Enter the transaction code in your possession and you will get your ticket in the pdf format. Avoid printing the ticket and the exhibition brochure, use the digital versions.

6) I was charged for the purchase of a ticket but I did not receive confirmation. How can I get my tickets?
If you did not get to the screen stating “PURCHASE CONFIRMED”, your purchase probably failed. Check with your bank, and if necessary repeat the process, making sure you complete all the required steps.

1) What is the difference between the exhibition venue at the Giardini and the one in the Arsenale? Where does the visit start?
The two venues are independent but complementary, because they are part of the same exhibition. The admission ticket is a combined ticket that gives access to both venues. You can start your visit from either of the two venues as you prefer.

2) Is there a cloakroom/luggage storage area in the exhibition venues? Does it charge a fee?
There is a cloakroom in both the exhibition venues at the Giardini and the Arsenale and they are free of charge.
At the Giardini there is a cloakroom attendant, and at the Arsenale there are lockers with keys.
Medium/large suitcases may not be stored, only small personal objects such as bags, jackets or umbrellas.

3) Can I leave the exhibition and go back in?
The tickets do not allow you to leave the exhibition and go back in, they are valid for one admission only in each exhibition venue, even on non-consecutive days. Only the 3-day ticket, the one-week ticket and the accreditations are valid for multiple admissions to both venues, with duration depending on the selected typology.

4) How far is the Giardini venue from the Arsenale? How long does it take to visit the venues?
The two venues are about a ten-minute walk from each other. The average visit lasts about 3 hours per venue.

5) Are there any services offered to help visitors with reduced mobility and other special needs?
The Exhibition venues offer a courtesy transportation service with electric vehicles for visitors with reduced mobility and, at the Giardini, there are maps on pedestals at the entrance to the pavilions detailing conditions of accessibility. Also available, upon request to the staff at the venue on a first come first serve basis: strollers, stroller tricycles, walkers, and wheelchairs.
Reservations may also be made (this is a service with a fee) for guided tours for visually-impaired or blind visitors, with a focus on aspects of language and content, and guided tours for the hearing-impaired community with educational activities in the Italian sign language (LIS).
There are also free activities available for support centres, shelter homes, educational and therapeutic communities: educational activities, workshops, guided tours and special exhibition routes for an introduction to the contemporary arts.
There are materials available to special needs teachers, dedicated to inclusive visits to Biennale Architettura 2023.
For further information, please consult our website and download the dedicated map.

6) Is there a shuttle/water bus connecting the Arsenale Nord to the Arsenale exhibition venue?
Yes, there is a service from the Arsenale Nord to the Giardino delle Vergini (Arsenale) and vice-versa with the following schedule that reflects the opening hours of the exhibition venues: 11 am – 5:20 pm every 20 minutes (except for 1:20 pm).
Fridays and Saturdays through 5 October from 11 am to 7:20 pm.

7) Can I access the Exhibition venues with my dog?
In agreement with BAUADVISOR, a paid Dog Sitter and Dog Walker service is available and must be booked at least 24 hours in advance.
The service provided by BAUADVISOR allows pet dog owners who intend to visit the Exhibition to entrust their dog to the BAUADVISOR operators at the entrance of the Exhibition venues, on the date and at the established time until the end of the visit, when it will be returned to the owner.

1) Where can tickets be purchased at the group rate (min 10 participants)?
Groups who wish to enter the exhibition venues independently must necessarily purchase the tickets on our website www.labiennale.org.

2) How can I purchase a private guided tour or a pre-scheduled guided tour?
Private guided tours may be requested by filling out the online form on the website www.labiennale.org at least 15 days before the day of the tour. Our staff will respond within 7 working days from receipt of your request to confirm or decline the selected date based on the available openings on our calendar. Prepayment is required and must be made within 48 hours of the confirmation of your reservation.
Each guide may lead a maximum of 25 participants. Groups larger than 25 participants will be split into smaller groups. The costs shown on our website are per guide and do not include admission tickets.
Pre-scheduled guided tours are available in Italian and in English only, and are dedicated to visitors who are not organized as a group; they take place on a fixed schedule of days and times, and may be purchased on the website www.labiennale.org on a first come first serve basis.

3) In which languages are the guided tours available?
Guided tours are available in Italian, English, Italian Sign Language (LIS) and other foreign languages. For further information contact: promozione@labiennale.org
Pre-scheduled guided tours for visitors who are not organized as a group are available in Italian and in English only.

4) What are the starting times and costs for the pre-scheduled guided tours? Does the cost of the pre-scheduled guided tour also include the admission ticket to the Exhibition?
The pre-scheduled guided tours leave at pre-established times. Consult the schedule and check availability on the website www.labiennale.org. The cost of a pre-scheduled guided tour is € 8 per person per exhibition venue (the cost is € 8.50 including the advance sales fee). It does not include the cost of the admission ticket to the Exhibition.

5) What activities are there for children and families?
For families there are family-friendly guided tours, in which the itinerary is conceived to involve the children, selecting works most suitable to interest them. There are two types of tours:
• Pre-scheduled tours: these are tours departing at pre-established times for groups of visitors with children between the ages of 4 and 12 years old. They cost € 8,50 per participant per venue (both adults and children) and may be purchased here.
Admission tickets are not included. For children up to the age of 12 included, there is a free admission which may be acquired during the purchasing process for the pre-scheduled family-friendly guided tour.
• Private tours: these are tours for one family group. You may choose the date and time, and the tours will be custom-planned to fit the children’s ages. The cost is € 90 per venue and € 150 for both (the cost is for the entire family or group, for a maximum of 25 persons). To request a private guided tour, please fill out the online application form available soon on the website.
Admission tickets are not included. For children up to the age of 6 included, admission is free. Children ages 7 and up are entitled to the discounted student/under 26 ticket.